IT Service Delivery Manager at Wipro

Wipro Limited is seeking an IT Service Delivery Manager to oversee IT operations at Edmonton Airport. Ensure seamless service delivery and compliance in a high-pressure environment.
As an Onsite Service Delivery Manager, you will be tasked with managing all aspects of IT service delivery for airport systems, ensuring 24x7 operations and effective risk management. This role demands an individual with strong ITIL knowledge and the ability to coordinate between diverse teams effectively. Your leadership will be crucial in maintaining high operational standards while engaging with various airport stakeholders.
Key Responsibilities:
• Manage end-to-end airport IT service delivery
• Guarantee 24x7 availability of critical systems
• Implement ITIL-based Incident and Change Management
• Foster communication during major incidents and escalations
• Oversee coordination between onsite and offshore teams
Requirements:
• 8–12+ years of overall IT experience
• 4–6+ yea...