IT Service Delivery Manager - Hybrid Role

Join a leading team as the IT Service Delivery Manager in Vaughan, ON. This hybrid role focuses on guiding IT Project Leads and Business Analysts to deliver enterprise applications successfully.

In this critical position, you will ensure all projects meet timelines and quality standards while fostering collaboration within your team and across business functions. Your expertise will help evolve project governance, enhance service performance, and implement continuous improvement practices.

Key Responsibilities:
• Direct and support a team of project leads and analysts
• Improve SLAs and customer service processes
• Ensure timely and budget-compliant project deliveries
• Collaborate with business leaders to meet system needs
• Leverage data-driven insights for decision-making

Requirements:
• Experience in IT leadership and service delivery
• Strong project management background required
• Proficiency ...