IT Service Delivery Manager

We are seeking an experienced IT Service Delivery Manager to oversee and optimize the delivery of IT services across our global operations. This strategic role ensures that IT services align with business objectives, meet agreed-upon service levels, and drive continuous improvement across multiple regions and time zones.

Key Responsibilities

Service Delivery Management

• Own end-to-end delivery of IT services to global business units, ensuring consistent service quality and performance
• Manage and monitor Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs)
• Oversee major incident management, problem management, and change management processes
• Develop and maintain service catalogs and service improvement plans

Vendor & Partner Management

• Manage relationships with global IT vendors, outsourcers, and service providers
• Negotiate contracts and manage...