IT Service Delivery Manager

About the job IT Service Delivery Manager

Minimum Requirements

• Matric (Grade 12)
  
• Professionally qualified and experienced specialists / middle management

Responsibilities

• Oversee the delivery of outsourced infrastructure services to the SLA
• Provide world class technology user experience
• Ensure correct processes are in place
• Ensure escalation procedures are clear and followed
• Adhere to agreed team operating model
• Ensure service requests are captured by 3rd party, Dimension Data, as per agreed operating model in CA Service Desk
• Scope work for all major maintenance and project activities
• Ensure project and maintenance activities are scheduled prioritised and updated in the master plan
• Work with the team to collectively coordinate and prioritise activities
• Build and maintain professional working relationships with all stake...