IT Service Delivery Manager

Job Title: IT Service Delivery Manager
Location: Singapore (Onsite) (Citizen / PR ) Employment Type: Full-Time Experience Level: Manager / Senior Manager
Position Summary We are seeking an experienced IT Service Delivery Manager to oversee end-to-end delivery of IT services, ensure operational excellence across multiple technology domains, and manage high-level stakeholder interactions, including senior management and executive leadership. The ideal candidate will have strong service management expertise, excellent communication and escalation-handling capabilities, and a proven track record of driving service improvements in a complex enterprise environment.
Key Responsibilities Service Delivery & Operations Management Lead and govern day-to-day IT service delivery operations across infrastructure, end-user services, applications, networks, cloud, and security. Ensure adherence to SLAs, OLAs, KPIs, and ITIL best practices. Drive incident, problem, and change management proces...