IT Service Desk - Advanced English

What a day in the life looks like:

• Provide frontline support via phone and ticketing systems to resolve software-related issues.
• Gather key details to assess and triage cases to the appropriate internal teams.
• Maintain accurate, detailed documentation within the ticketing system.
• Ensure timely responses and resolutions in line with defined SLAs.
• Collaborate with internal teams, vendors, and partners to drive case resolution.
• Use empathy, active listening, and emotional intelligence to ensure excellent customer experiences.

What you bring to the team:

• BA/BS Degree, Computer Science, MIS, or equivalent.
• 3 years of technical customer support experience.
• Excellent verbal and written communication in English.
• Experience or industry knowledge in supply chain software such as warehouse management solutio...