IT Service Desk Analyst - 100% Remote (based in India)

POSITION SUMMARY

Alphanumeric is hiring an ITS Service Desk Analyst based in India for a full-time remote job.  Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients.  You will receive, document, and track all incoming customer/user calls for immediate remedy and closure. You will be accountable for your own personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure. Paid training is provided.

JOB CONDITIONS

Type of contract:  permanent.    

Model:  work from home 100%

Salary base:    49.000 INR gross per month. 

Benefits:  internet allowance + private health insurance.

Working shift...