IT Service Desk Analyst - 1st Line Support (Windows/O365)

A leading IT services company seeks an IT Service Desk Analyst to deliver first line technical support in Selangor, Malaysia. The successful candidate will resolve end user issues, manage calls, and maintain effective communication while troubleshooting a range of IT problems involving hardware and software. The ideal applicant should have a degree in IT and experience in a Service Desk environment, along with proficiency in Mandarin or Japanese. This role is essential to maintaining high customer service standards.
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