IT Service Desk Analyst at Drax

Become a part of Drax’s mission in Prince George, BC, as an IT Service Desk Analyst. Deliver outstanding customer service and support IT services aligned with sustainable energy goals.
In this role, you will ensure prompt resolution of incidents and fulfill service requests to meet Service Level Agreements (SLAs). With a strong focus on problem identification and collaboration with IT teams, you will maintain IT service quality and performance. Embrace growth opportunities within a supportive team committed to making a difference.
Key Responsibilities:
• Resolve IT incidents efficiently in line with SLAs
• Assess and fulfill service requests promptly
• Identify underlying issues and suggest improvements
• Collaborate with IT and third-party suppliers
• Manage application availability and performance
Requirements:
• Proficient in desktop/laptop hardware and network configurations
• Familiar with Active Directory and Office 365
• Experience with Windows 1...