IT Service Desk Analyst

Description

:
This is a Regional Monitoring Centre / Service Desk Officer position that provides 24 x 7 supports. Staff assigned to support computer operation staff to perform shift works according to assigned tasks which include monitoring the infrastructure in the regional data centers, 1st level troubleshooting of network-related issue, daily scheduled computer jobs as well as monitoring daily activities and report unusual activities promptly as well as ticket management. 
Working pattern: Work from office
Staff working pattern would be 3 days working-3 days week off – 3 days working with 12 hours of working per day where in shift would be rotational. Work location will be BCIT, Bengaluru. Shifts would 8AM to 8PM IST, 8PM to 8AM IST. 
Job Responsibilities:
• Actively works in performing system, applications, network monitoring.
• Timely ticket-logging, escalation, progress updates till incident is resolved.
• Works closely with the re...