IT Service Desk Analyst

Position: IT Service Desk AnalystTerm/Status: Full-time, PermanentDepartment: Information TechnologyReports to: Head of TechnologySalary: $45,000 - $55,000Work Location: On-siteStart Date: ASAPApplication Closing Date: March 31, 2026 Position Overview:The IT Service Desk Analyst provides first-line technical support to employees and students, resolving incidents and service requests efficiently and professionally. The role supports end-user devices, classroom/AV technology, accounts and access, and contributes to reliable IT operations through documentation, asset tracking, and collaboration with the Systems Administrator on escalations and infrastructure-related tasks.This individual embodies the following core competencies: empathy, integrity, humility, respect, responsibility, and resilience. Key Responsibilities: Respond to tickets and walk-up requests; provide on-site and remote support. Diagnose and resolve issues related to computers, peripherals, printing, Wi-Fi/connectivity, a...