Job Description
IT Service Desk Analyst - Hyderabad
About Us:Location- Hyderabad, India
Level - Executive
Working Pattern - In office
Benefits -Benefits at Ideagen
We are looking for an IT Service Desk Analyst to join our team and provide reliable, customer‑focused technical support to colleagues across the business. In this role, you will be responsible for resolving technical issues, supporting a range of software and hardware, and ensuring users can work effectively with the technology they rely on each day.
You will work via our service desk platform, over the phone, and face‑to‑face, supporting staff across multiple locations and time zones. The role involves close collaboration with our Infrastructure & Technical Solutions and Cyber Security teams, giving you exposure to a wide range of systems and processes.
This position is well sui...
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