IT Service Desk analyst

IT Service Desk analyst * 3

Kualalumpur, Malaysia

Full time- Permanent

24/7 Operations- Rotational Shift & week Offs

Bilingual: Korean/ Vietnamese/ Thai

· Candidate must have knowledge on English and Korean/Vietnamese/Thai Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform.

· 24/7 Support Model (L2- Remotely End user Support for US and Canada users.)

· Responding to client support requests and contacting User to find out the nature of the problem.

· Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.

· Escalating software and other application issues to the subject teams.

· Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.

· OS/ Office/ basic system ap...