IT Service Desk Analyst

Responsibilities

Job Profile: Service Desk Analyst

Location: Manila, Philippines.

Citizenship: Only Filipino citizens are eligible to apply.

Work Experience: Any Fresher including College pass-out Fresher or Undergraduate Fresher or High School Degree freshers or Graduate freshers is eligible to apply.

Job Description:

• Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Remote Support Engineering staff or F...