IT Service Desk Analyst

Key Responsibilities





+ Provide first-level solutions for IT-related issues via phone, email, or ticketing system.



+ Log, track, and manage incidents and service requests using a ticketing system.



+ Perform basic troubleshooting for hardware, including desktops, laptops, printers, and peripherals.



+ Support common software issues, including installation, configuration, and user guidance, ensuring smooth application functionality.



+ Document, track, and monitor end-user issues to ensure timely and effective resolution.



+ Escalate complex technical problems to the appropriate IT teams while maintaining clear communication with end users.





Qualifications





+ Open to fresh graduates in IT, Computer Science, or related fields.



+ Basic understanding of IT ticketing systems.