IT Service Desk Analyst

Night Shift | On-Site | BGC, Taguig

Kickstart your IT career in a Managed Service Provider (MSP) environment. Support global users, work with real-world systems, and build hands-on experience that goes beyond basic ticket handling.

IT By Design is looking for an IT Service Desk Analyst who is eager to learn, comfortable troubleshooting, and ready to grow in a fast-paced, client-facing IT support role. If you want structured training, exposure to multiple technologies, and experience supporting international clients, this role is for you.

What You'll Do

• Serve as the first point of contact for IT support via phone, email, and ticketing systems
• Troubleshoot and resolve common hardware, software, and basic network issues
• Support users across different time zones and global environments
• Document incidents, solutions, and escalations accurately
• Escalate complex or unresolved issues to higher-level support teams
• ...