IT Service Desk Associate III- MySQL

Overview

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree, Engineering (Computer/Telecommunication) or equivalent. With at least 6 months to 1 year experience in SQL, with background in VMware. Hybrid, night shift.

Responsibilities

• Logs all incident and service request details.
• Categorizes and prioritizes codes.
• Provides customer service resolution for operational and service-related incidents.
• Routes incidents and service requests that cannot be immediately handled.
• Manages requests and incident reports from customers.
• Determines which CIs are involved in the incident.
• Delivers courteous services and is responsible for end-user requests.
• Resolves or escalates incidents and requests, as needed.
• Updates and validates all incident information.
• Obtains additional information from the requester and end-users.