IT Service Desk - Customer Support Analyst III

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

As a Customer Support Analyst III, you are responsible for responding to customer requests by diagnosing and resolving technical issues, while supporting the ongoing technology needs of all employees. This includes providing Level 2 and Level 3 help desk support, and assisting in leading and coordinating activities within the client technology services and support function of IT. The role engages with a broad range of infrastructure technologies and complex client support systems. You may work on multiple projects simultaneously, either as a team member or as a technical lead....