It Service Desk Engineer

**About Us**GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions.With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.
**Role purpose**The IT Service Desk Engineer will be the main point of contact for all IT-related issues and requests.This role ensures that incidents and service requests are handled efficiently, either by resolving them directly or bringing up them appropriately.The goal is to deliver high-quality support and maintain customer satisfaction through a single point of service.
**Key responsibilities****Service Desk Operations**Act as the main point of contact for all IT-related inquiries, incidents, and service requests.Log, prioritize, and assign incidents and requests using the ticketing system.Provide Level 1 support for all IT issues, ensuring prompt resolution of common technical ...