IT Service Desk Engineer - Guadalajara (Remote)

About Us:

The Launch Box, LLC is the engine of the fastest-growing and most successful new professional services firms. The Launch Box provides investment capital, strategic advice, comprehensive services, and turnkey systems to accelerate the launch-to-scale-to-exit timeline and reduce risk for founders. With an expert team and variable cost structure, we increase the probability of success while building valuable, sustainable, and marketable professional services firms.

The Launch Box is seeking an IT Systems & Service Desk Engineer to join our growing MSP team. This role combines hands‑on client support with cloud administration, endpoint management, and automation-driven improvements.

You will provide technical support across Windows and macOS environments, supporting both Microsoft 365 and Google Workspace. In addition to support responsibilities, we are looking for someone with programming and scripting skills to improve efficiency through automati...