IT Service Desk Engineer

Tasks
IT Service Desk Engineer
Kualalumpur, Malaysia
Full time- Permanent
24/7 Operations- Rotational Shift & week Offs
Thai Language is must
5-8years of experience
Candidate must have knowledge on English and Thai Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform.
24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
Responding to client support requests and contacting User to find out the nature of the problem.
Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
Escalating software and other application issues to the subject teams.
Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
OS/ Office/ basic system application/Anti-Virus client support.
Outlook, browser, Pri...