IT Service Desk Engineer L1-L2 | First-Call Resolution

An NZ-managed Security Services Provider is looking for a Level 1/2 Service Desk Engineer to provide IT support to a diverse client base. In this role, you will be responsible for managing incidents, ensuring documentation in ConnectWise, and resolving customer issues efficiently. The position requires excellent customer service skills, knowledge of various IT systems like ConnectWise, Microsoft, and Cisco. Flexible working hours are available in a dynamic environment.
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