IT Service Desk

Las Pinas City

Project Based

Service Desk

Job Title: IT Service Desk (Mandarin Speaking)
Location: Las Piñas City

Job Summary:

The IT Service Desk (Mandarin Speaking) provides first-level IT support to users, primarily assisting Mandarin-speaking clients (70%) while handling basic technical troubleshooting (30%). This role ensures clear communication, accurate issue documentation, and timely resolution of IT concerns.

Job Description:

• Serve as the primary point of contact for Mandarin-speaking users
• Provide support via phone, email, chat, and ticketing system
• Communicate and explain technical issues clearly in Mandarin and English
• Translate and coordinate concerns between users and technical teams
• Log, track, and document incidents and service requests accurately
• Perform Level 1 IT support for hardware, software, and connectivity issues
• Support Windows OS, MS Office, email,...