IT Service Desk Manager (Hybrid - 3 days in office, 2 remote)

Why Tosca?

At Tosca, we’re transforming the supply chain through reusable packaging and smart logistics solutions. Our IT team plays a critical role in keeping operations running smoothly across North America, and we’re looking for a hands-on leader who can elevate our Service Desk function. This is a high-impact, player-coach role where you’ll lead a team, improve service delivery, and stay close to the technology. You’ll have the opportunity to shape processes, mentor talent, and directly influence the end-user experience across the business.

What You'll Do:

• Lead, coach, and develop a team of Service Desk Engineers across multi...