IT Service Desk Manager

IT Service Desk Manager

Department: Cloud & Infrastructure Services
Location: Gulberg 3, Lahore (Onsite)
Employment Type: Full-Time
Experience Required: 2+ Years 
Compensation: PKR 150,000 – 200,000 / Month

Job Overview

We are looking for an experienced IT Service Desk Manager to lead and manage day-to-day IT support operations. The ideal candidate will be responsible for ensuring high-quality technical support delivery, maintaining service standards, and improving overall IT user experience across the organization.

This role requires strong leadership, incident management expertise, SLA governance, and hands-on experience in enterprise IT environments.

Key Responsibilities