IT Service Desk

About the role

We are seeking an enthusiastic and experienced IT Service Desk professional to join our dynamic team at Nityo Infotech Services Philippines Inc. This full-time role is based in Metro Manila and will be responsible for providing exceptional customer service and technical support to our clients.

What you'll be doing

• Respond to and resolve a wide range of IT-related queries and incidents from users in a timely and efficient manner
• Troubleshoot hardware and software issues, and provide appropriate solutions
• Escalate complex problems to the relevant technical teams for further investigation and resolution
• Maintain detailed records of all support interactions and follow up on open issues
• Provide training and guidance to users on the effective use of IT systems and applications
• Continuously improve processes and procedures to enhance the overall customer experience

What we're looking for