IT Service Desk

Hi,

Greetings from Pan Asia Group
We have urgent openings for the below mentioned position, Kindly go through the requirement and let me know your thoughts. Thanks

Job Title: IT Service Desk
Client: TCS
Duration: Permanent
Shift: Rotational Shift/Night Shift
Location: BGC (Bonifacio Global City) Philippines

Must Skills: Global Support exposure, Experience in active directory, Experience in any ticketing tools (Eg: ServiceNow, Jira, Remedy ETC...)

Job Description

Essential Responsibilities and Duties

• Provides First and second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per Service desk procedures
• Communicates with client regarding incident progress
• Ensures tickets...