IT Service Desk (m/f/x)

Luxair

Full-time Luxembourg, Luxembourg Computer Occupations

Posted:

March 01, 2026

Location:

Luxembourg, Luxembourg, Luxembourg

Job Description

Pour notre département IT Service Deskau sein de General Services, nous recherchons un(e):


IT Service Desk (m/f/x)



Missions :

Provide company single point of contact (SPOC) for all IT related requests, such as, but not limited to, incidents, problems, support or service requests
Record all requests and tickets in the company ITSM system, received via phone, mail or Service
Desk application, according to current internal regulations in force
Making an initial assessment of all requests and tickets, attempting to resolve them or distribute them to the right support team or supplier
Maintain relevant communication between IT and customers and/or suppliers
Fulfil requests created via IT Service Catalogue
Maintain history records and related solution documentation (. Knowledge Base)
Execute the tasks of first and second level IT support
Perform end-user device ...
                

Apply for this Job

Submit your application for the IT Service Desk (m/f/x) position at Luxair.

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: Luxembourg, Luxembourg

Posted: March 01, 2026

Deadline: April 10, 2026