IT Service Desk (m/f/x)

Luxair
Full-time Luxembourg, Luxembourg Computer Occupations
Posted:
March 01, 2026
Location:
Luxembourg, Luxembourg, Luxembourg

Job Description

Pour notre département IT Service Deskau sein de General Services, nous recherchons un(e):


IT Service Desk (m/f/x)



Missions :


  • Provide company single point of contact (SPOC) for all IT related requests, such as, but not limited to, incidents, problems, support or service requests
  • Record all requests and tickets in the company ITSM system, received via phone, mail or Service
    Desk application, according to current internal regulations in force
  • Making an initial assessment of all requests and tickets, attempting to resolve them or distribute them to the right support team or supplier
  • Maintain relevant communication between IT and customers and/or suppliers
  • Fulfil requests created via IT Service Catalogue
  • Maintain history records and related solution documentation (. Knowledge Base)
  • Execute the tasks of first and second level IT support
  • Perform end-user device ...
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    Job Overview

    Job Type: Full-time
    Location: Luxembourg, Luxembourg
    Posted: March 01, 2026
    Deadline: April 10, 2026