IT Service Desk Specialist I

**About the team**: The Zillow End-User Support team provides IT Support to all our internal employees. This team is responsible for providing a best-in-class customer experience! The Zillow End-User Support team will leverage modern tools & platforms to support our customers. Support items include SCCM, JAMF, ServiceNow, Slack, Okta, Office365, VPN, Zoom. We drive improvements by focusing on process & operational efficiencies.
**About the role**:
**As an IT Support Specialist, you will**:
- Work efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services.
- Be familiar with Intune, or other enterprise windows device management and ServiceNow and/or similar ticketing systems.
- Be familiar with JAMF, or Mac enterprise device management.
- Assist with Microsoft Exchange and/or Office365 task work - solving mailbox issues; checking and updating distribution lists, creating and handling roo...