IT service desk team lead

, Permanent Position: IT Service Desk Team Lead Company Overview: RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and overall customer satisfaction. Our team is made up of talented and dedicated individuals who are passionate about delivering exceptional customer experiences. Job Description: We are seeking an experienced IT Service Desk Team Lead to join our growing team. In this role, you will be responsible for managing and leading a team of IT service desk technicians to ensure the timely resolution of technical issues and excellent customer service delivery. You will also be responsible for maintaining and improving our IT service desk processes and procedures. Key Responsibilities: - Manage and lead a team of IT service desk technicians to provide technical support to internal and external customers. - Ensure that all IT service desk tickets are re...