IT Service Desk Team Lead

About Us
Aspiro is an MSC-status shared services company and one of the Top 3 Most Preferred Employers in Malaysia Shared Services (Graduan Awards). We value creativity, growth, and innovation. As Senior Manager, IT Service Management, you'll lead our ITSM team, own key processes, manage service assurance operations, and drive continuous improvement
Why join us:
Career growth with an ACCA-approved employer
Flexi wellness allowance and hybrid work
Vibrant, smart-casual office environment
EPF, SOCSO, EIS and ongoing training
Performance-based bonus, incentives and allowances
What You'll Do:
Manage escalations and coordinate issue resolution with multiple stakeholders.
Analyze incident trends to identify root causes and implement proactive measures that reduce recurring issues and improve service stability.
Drive self‑service and automation initiatives by reviewing usage patterns, recommending enhancements, and improving the IT Service Catalogue.
Monito...