IT Service Desk Team Lead

Aspiro is an MSC-status shared services company and one of the Top 3 Most Preferred Employers in Malaysia Shared Services (Graduan Awards). We value creativity, growth, and innovation. As Senior Manager, IT Service Management, you'll lead our ITSM team, own key processes, manage service assurance operations, and drive continuous improvement

Career growth with an ACCA-approved employer

Flexi wellness allowance and hybrid work

Vibrant, smart-casual office environment

EPF, SOCSO, EIS and ongoing training

Performance-based bonus, incentives and allowances

What You'll Do:

• Manage escalations and coordinate issue resolution with multiple stakeholders.
• Analyze incident trends to identify root causes and implement proactive measures that reduce recurring issues and improve service stability.
• Drive self‑service and automation initiatives by reviewing usage patterns, recommending enhancements, and improving ...