IT Service Desk Team Lead

About Us

Aspiro is an MSC-status shared services company and one of the Top 3 Most Preferred Employers in Malaysia Shared Services (Graduan Awards). We value creativity, growth, and innovation.

Why join us:

• Career growth with an ACCA-approved employer
• Flexi wellness allowance and hybrid work
• Vibrant, smart-casual office environment
• EPF, SOCSO, EIS and ongoing training
• Performance-based bonus, incentives and allowances

What You'll Do:

• Manage escalations and coordinate issue resolution with multiple stakeholders.
• Analyze incident trends to identify root causes and implement proactive measures that reduce recurring issues and improve service stability.
• Drive self‑service and automation initiatives by reviewing usage patterns, recommending enhancements, and improving the IT Service Catalogue.
• Monitor ticket queues to e...