IT Service Desk Team Leader

Are you passionate about delivering outstanding customer service and leading high‑performing teams? MedHealth is seeking an experienced Service Desk Team Leader to guide our frontline IT support function and ensure a seamless technology experience for our people.

As the first point of contact for all Technology-related queries, the Service Desk plays a critical role in keeping our business running smoothly. In this leadership role, you’ll oversee daily operations, support your team’s development, and drive continuous improvements in the way we deliver service.

What You’ll Do

• Lead and manage the day-to-day operations of the MedHealth IT Service Desk
• Ensure calls and tickets are responded to promptly and within agreed SLAs
• Deliver exceptional triage and end‑to‑end support across all technology issues
• Maintain accurate documentation for support activities within our ITSM platform
• Act as a k...