IT Service Desk Technician, Level II

As an IT Service Desk Technician, Level II personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition,?technicians?should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported. The ideal candidate enjoys tackling changing demands and priorities, troubleshooting an array of hardware and software related issues, as well as learning new technologies on a regular basis. 

Job Duties and Responsibilities  • Level II desktop support technician for the desktop operation and escalation team. • Provide direct support to all executives • Responsible for managing senior escalations, deep dive analysis of branch environment, white glove service, onsite support, project activities, and technical solution deployments. • Effectively examine issues, identify solutions, and sugg...