IT Service Level Lead: SLA & Continuity Champion

Union Bank of the Philippines is looking for a Service Level Manager to oversee the Service Desk and manage SLAs. The role involves negotiating service agreements, resolving conflicts related to service performance, and ensuring compliance with IT service management practices. Applicants should have over five years of experience, excellent stakeholder management skills, and relevant professional certifications. This position is crucial in enhancing service levels and ensuring efficient IT operations in Pasig City.
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