IT Service Management Specialist (Change Management)

**Who We Are**

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

**The Role**

+ Manage and coordinate the end-to-end Incident, Problem, and Change Management processes to ensure timely resolution and minimal business impact.
+ Lead the investigation and resolution of major incidents, ensuring effective communication and escalation as needed.
+ Perform root cause analysis for recurring incidents and develop action plans to prevent future occurrences.
+ Oversee the Change Management process...