IT Service Management Specialist

At Ferrero’s Group Headquarters in Luxembourg, you will help keep everyday work running smoothly for colleagues across all HQ functions. As an IT Application Service Management Specialist in the IT team, you will connect business needs with reliable application support, with strong exposure to SAP and key corporate applications. 

Your purpose is key : protect service quality, remove friction, and create measurable impact. You will monitor performance, guide partners when service drops, and turn incidents into improvements that people can feel in their daily work.