IT Service Management Specialist

About the Role:

For our Global Headquarters, we are looking for a motivated and experienced IT Service Management Specialist to join our Headquarters in Luxembourg. As part of the Service Management team, you will play a critical role in managing incident and problem resolution, acting as the key escalation contact, and driving continuous improvement across the application landscape.
You will oversee service delivery activities for Application Management Services (AMS), ensuring seamless operations across core enterprise applications including SAP platforms, ServiceNow and Digital Marketing/E-Commerce platforms.

Main Respo...