IT Service Management Specialist

Manage IT changes, release, and assist with incident management, ensuring smooth service delivery.

Key Responsibilities

Change/Release Management

• Lead and manage the change and release management lifecycle, ensuring minimal disruption to IT services.
• Collaborate with development, operations, and other IT teams to plan and execute changes, releases, and deployments.
• Utilize ITSM tools to manage change requests, releases, and documentation, ensuring adherence to established protocols.
• Develop and maintain comprehensive documentation for change and release processes, promoting best practices and consistency.
• Analyze and optimize change and release management processes to enhance efficiency and effectiveness.
• Proactively identify potential risks and issues, taking corrective action to ensure smooth transitions.

Incident/Problem Management (Assisting NOC Team)