IT Service Management

Description

The champion of the service within ISG who closely partners with business and product teams in maintaining and uplifting the quality of a business service.

As the voice of the customer in ISG, the role leads the definition and execution of the service strategy, the prioritization of demands and service improvement initiatives.

Responsible for strategic service lifecycle management of multiple platforms and services in the following areas -- Charging, Billing, and Collections, aiming to exceed service commitments to stakeholders and to maximize investments.

Role is heavy on strategy and execution enablement, stakeholder management and highly-visible to senior management and cross-functional teams.

Manage and govern the Service from Service Strategy, Service Design and Service Improvement

Work and collaborate closely with Service Operations to ensure that Service Transition and Service Operations...