IT Service Manager

Reference Agency

Full-time Cairo, Cairo Governorate Operations Specialties Managers

Posted:

March 03, 2026

Location:

Cairo, Cairo Governorate, Egypt

Job Description

                    Job Description
Our client is looking for hiring an IT Service Manager will lead IT service reporting, SLA governance, service optimization, and ITSM tool management. The role drives performance insights and service excellence across IT operations.
Key Responsibilities
Lead IT service reporting and KPI frameworks
Monitor SLA performance and operational efficiency
Manage ITSM tools configuration and governance
Supervise service management team (2–6 members)
Develop SLAs and OLAs
Enhance knowledge management practices
Align service delivery with business objectives
            

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Job Overview

Job Type: Full-time

Location: Cairo, Egypt

Posted: March 03, 2026

Deadline: April 12, 2026