IT Service Manager

Reverside is an established it services provider focusing on delivering high-quality software development, it resourcing, digital transformation, and systems support solutions. We are always looking for skilled professionals to join our growing team and contribute to innovative technology projects across various industries. The IT Service Manager is responsible for the end-to-end management, delivery, and continual improvement of IT services across the organisation. This role ensures IT services are reliable, secure, cost-effective, and aligned to business needs. The role oversees service operations, SLAs, incident/problem/change management, vendor performance, and service improvement initiatives. It is both strategic and hands-on, ensuring high availability, minimal downtime, and strong user experience. Key Responsibilities: Lead IT service strategy, delivery, and continuous improvement. Manage incident, problem, request, and change management processes. Define and monitor SLAs, OLAs,...