IT Service Manager

Autonomy to make key decision for ITSM processes
Engagement with senior stakeholders
About the company
Our client is a well established MNC with over 30 years of experience who is a market leader within their industry. As part of their plan to invest in technology, they are now hiring an experienced IT Service Management Lead to join their team.
About the job
Champion Our Service Platform: You'll own and administer our core ESM platform ((e.g. ServiceNow, Jira) transforming it from a ticketing system into the central nervous system of our company's operations.
Be a Process Innovator: Drive the continuous improvement of our core service management processes (Incident, Problem, Change, Request, Knowledge) and design new, efficient workflows for other business units.
Bridge Business and Technology: Partner directly with stakeholders in HR, Finance, Legal, and other departments to understand their unique challenges, translating their needs into elegant and automated s...