IT Service Operations Manager – London (Hybrid)

IT Service Operations Manager – London (Hybrid)

• Contract – 6 months
• Inside IR35 – rate dependant on experience

Overview

We are seeking an experienced IT Service Operations Manager to lead a high-performing Service Desk and Service Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement.

You’ll work closely with technology and business stakeholders to ensure services remain stable, secure, efficient, and aligned to business needs.

Role & Responsibilities

• Lead and manage the IT Service Desk function as the primary point of contact for IT support and service requests
• Oversee 1st and 2nd line support operations, ensuring high-...