IT Service Senior Officer

Reference Agency

Full-time Cairo, Cairo Governorate Computer Occupations

Posted:

March 03, 2026

Location:

Cairo, Cairo Governorate, Egypt

Job Description

                    Our client is looking for hiring an IT Service Officer / Senior Officer will manage, optimize, and support ITSM platforms to enhance IT service delivery and reporting.
Key Responsibilities
Configure and optimize ITSM workflows
Support incident, problem, change & service request processes
Build dashboards and management reports
Implement automation within ITSM tools
Ensure SLA configurations and escalation paths
Manage integrations with enterprise systems
Maintain system upgrades and data integrity
Train users and create documentation

Requirements2–4 years (Officer) / 4–6 years (Senior Officer) experience in ITSM / IT Operations
Experience with ServiceNow, BMC Reme...
                

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Job Overview

Job Type: Full-time

Location: Cairo, Egypt

Posted: March 03, 2026

Deadline: April 12, 2026