IT Services Management Lead-

Location: Melbourne
Contract: 6 months + extensions
Australian Citizenship mandatory

We are seeking an experienced Services Management Lead to join a high-performing Digital Services team within a major federal government program. This role is ideal for a strategic IT professional who thrives in a fast-paced environment and enjoys improving and governing critical enterprise services.

You will lead IT service management operations, uplift service quality, improve governance frameworks, and provide expert guidance on complex technical and business matters.

Key Responsibilities

• Oversee day-to-day IT service management operations and proactively resolve issues.
• Lead post‑implementation reviews and escalate risks where required.
• Provide expert advice on contracts, performance schedules and service management frameworks.
• Align work plans with broader organisa...