IT Solutions Operations Coordinator

Job Description

SUMMARY OF POSITION AND OBJECTIVES:

To handle all aspects of service management effectively including incident, service and change management by coordinating with global support teams and ensuring service restoration/fix as soon as possible; thereby driving improvement in service availability. Handle end to end communications to relevant stakeholders effectively and efficiently as per defined processes, manage and prioritise service management tickets and assist IT Service Manager in all aspects of incident, service and change management.

Participate in change management board and review change processes in line with Eurofins standards.

Shared ownership of the program Service Catalogue and process and ensure correct direction to the relevant team.

POSITION & OBJECTIVES :

• Monitoring Major (P1 and P2) Incidents, ensuring that they are logged, progressed, updated, authorized, expedited and resolved effic...