IT Specialist (Customer Support Systems Analysis)

Summary Enterprise Command Operations (ECO) provides a continual flow of value to the customer, without interruption by requiring a system of people, equipment, and processes that operate at peak performance. As an IT Specialist in ECO, you will have the opportunity to enhance the productivity and efficiency of VA employees to deliver quality IT services to Veterans and their families. Apply today! Responsibilities Lead and coordinate all activities across the Major Incident Management (MIM) lifecycle. Lead efforts to diagnose, troubleshoot, and resolve enterprise-wide IT incidents. Ensure accurate data collection, logging, and validation for IT incidents. Conduct research and analysis to identify customer requirements and resolve information gaps. Monitor, triage, document, and communicate major IT outages and performance degradations. Maintain expertise in incident management policies, procedures, and service level agreements (SLAs). Develop and execute strategic, operational, and co...