IT Specialist (Customer Support)

Summary This position is located at the U.S. International Development Finance Corporation (DFC), in the Office of Information Technology (OIT). As a Service Desk Manager, the incumbent will oversee the service desk staff responsible for monitoring the status of DFC IT operations and services, as well as provide incident/problem resolution and root cause analysis in cases of IT disruptions. Responsibilities In this role, you will: Diagnose and resolve problems in response to customer reported incidents/problems. Research, evaluate, and provide feedback on problematic network, operation trends and patterns to support customer support requirements. Interact with internal and external stakeholders as the Subject Matter Expert (SME) to provide Information Technology guidance and solutions and providing customer training as required on software and desktop/mobile equipment. Install, configure, integrate, troubleshoot, optimize and maintain customer hardware and software to maximize system a...